P&S Healthcare Ltd / Hilary underwear Terms and Conditions
WHEN YOU ORDER
When you place an order with P&S Healthcare Ltd / Hilary underwear we will:
PAYMENT AND SECURITY
We will only accept payment using a valid credit or debit card. We accept the following cards;
All items are priced in Pounds Sterling and include V.A.T. @ 20%. Please note there is no VAT included in Children's Products
If paying by cheque please note that clearance will be necessary before the goods can be despatched.
Export orders will not be despatched until payment has cleared.
These conditions of Sale and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be the courts of exclusivecompetent jurisdiction unless we determine otherwise.
CANCELLING AN ORDER
Under the distance selling regulations, customers have the legal right to cancel their order up to seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. You must inform us by e-mail and return the goods in new and unused condition with the original packaging to us, along with a copy of the invoice or receipt. We will then issue a refund (excluding p&p) via the customers Credit Card or another chosen method. Please note it is your responsibility to pay for all return postage. Were serve the right to refuse; exchange or refund if the goods have been worn or used, unless returned under complaint and the complaint is accepted by us.
Every reasonable care has been taken to ensure that descriptions in the catalogue and on our web site are accurate. If for any reason an item is not acceptable, it may be returned unused, and in its original packaging, within 30 days and a full refund for the goods only will be issued or replacement will be given.
Any exchange will incur a small cost for Admin and Postage but this is quoted at the time the exchange is completed via the telephone with a customer service member. If an error has occured on our part these costs are waivered and the exchange or replacement is covered by P&S Healthcare Limited
We do not accept returns after 30DAYS of ordering goods.
We hope you will be very happy with the goods you have purchased.
Please note that for hygiene reasons washed or worn items cannot be exchanged.
If goods are found not to be of merchantable quality, they may be returned within 10 days and a replacement will be sent, or the money refunded.
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